How to report bugs to our technical support

3D Active Button Magic should work in any programming environment that supports ActiveX custom controls.

If you should experience problems using the control, you are encouraged to contact our customer support specifying the following topics:

•	Operating system (98/ME/2000/XP etc.) and version; if using a Windows NT based system (like Windows 2000 and Windows XP), specify which Service Pack has been installed.

•	Name, Release and Version of the programming environment (e.g. Visual Basic 6, Visual Studio.NET 2003, etc.).

•	An accurate description of the steps to reproduce it.

•	If possible, prepare a little project that reproduces the problem on your system: being able to reproduce the problem on our systems will speed up the problem solution.

We will try to solve the problem as soon as possible and, if required, we will inform you when the fixed control will be available.